What products do you offer?
At City Parfums, we offer perfumes and fragrances for men, women, and unisex use. The collection includes different scent profiles and fragrance compositions, with individual products featuring their own combinations of top, heart, and base notes.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Maestro, Mastercard, Shop Pay, UnionPay, and Visa.
How long does shipping take?
Orders are processed within 1–2 business days and delivered within 4–7 business days via USPS within the United States. A flat shipping fee of free applies to all orders.
Do you offer international shipping?
No, We only ship to United States now.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, City Parfums covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, City Parfums does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
Company Name: City Parfums
Address: 27276 David Givens Street, Warren Michigan 48092, United States
Phone: +1 313-315-4639
Email: contactcityparfums@gmail.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (Detroit)
Response Time: We respond within one business day