City Parfums currently ships within the United States only.
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for tracking details to update.
Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery time estimates are provided at checkout but are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, or peak shipping periods.
City Parfums is not responsible for packages marked as delivered by the carrier but not received. If your package is delayed or missing, please contact the shipping carrier directly using the provided tracking information.
If you need assistance, you may contact us at contactcityparfums@gmail.com, and we will do our best to help.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrectly entered addresses cannot be refunded or replaced.
